Information Technology Specialist Atlanta GA

Information Technology Specialist

Think Development Systems, Inc.
Atlanta GA
Job Type: Full Time
Posting Date: 7/31/2020

Information Technology Specialist Duration 8+ months Rate ALAP Location Atlanta, GA Submission Deadline 08102020 Information Technology Specialist (Contractor) Job Description Position Summary Client is seeking the services of an Information Technology Specialist to provide direct first-line technical support to all stakeholders in the organization. The Information Technology Specialist will be assigned to two schools in the PBSA cluster and will be the first point of contact for all technical inquiries, also providing periodic support to cluster staff members. Essential Functions bull Build strong relationships with the school administration team, including but not limited to the Principal, Assistant Principal, Main Office staff, and media specialists. bull Monitor support tickets for assigned locations, troubleshoot, and resolve issues reported. bull Document all work performed, including steps, within the ticketing system for audit and knowledgebase purposes. bull Record and submit checklists or other documentation as required for upward reporting and accountability. bull Assist Information Technology Manager in the purchase and procurement of all technology equipment for each of the buildings in the Purpose Built Schools Atlanta cluster, excluding network and server equipment. bull Maintain punctual attendance during school hours and be present during all testing blackout days. Work Hours 800 AM ndash 430 PM 30-minute unpaid lunch. Start and end times are subject to vary based on school events and activities. bull Escalate complex issues to the Information Technology Manager as the first point of contact. bull Support a team environment with the Information Technology Manager as well as the other Information Technology Support Technician, incorporating the Media Specialist and Technical Liaisons where needed. bull Perform support activities including but not limited to o o Proactively check the status of computer labs media center computers daily o o Maintain and update Chromebook carts for student use. o o Routine check of classroom interactive whiteboards and projectors to ensure that they are functional. o o Ensure ldquotest readinessrdquo for standardized tests by updating carts and lab equipment. o o Troubleshoot and resolve minor wireless and network issues. o o Install OS updates and patches on Apple and Windows-based PC devices. o o Install, configure, and support network printing devices. o o Maintain work areas spaces, including but not limited to MDF IDF rooms. o o Coordinate removal of obsolete equipment as required. o o Serve as the first point of contact for Media Center Specialists. Technical Liaisons for one-to-one student devices as needed. o o Assist with the deployment of new equipment. o o Maintain and regularly review an inventory of all PBSA owned information technology equipment. bull Other duties as assigned. Skills Qualifications bull Associate degree (preferred) in a related technical field or equivalent training and certifications. bull Recent experience working in an academic institution, preferably K-12 education. bull Demonstrated knowledge of information system hardware and software troubleshooting skills and problem resolution. bull Ability and willingness to learn new systems and technology. bull Demonstrated ability to handle confidential matters ethically. bull Sound organizational skills and an ability to recognize and change work priorities in a timely fashion. bull Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers. bull Strong oral and written communication skills. bull Demonstrated proficiency using Microsoft Office and G-Suite programs to create, format, and execute administrative tasks. bull Must have a driverrsquos license and dependable personal vehicle. Skills Communication skills both verbal and written Advanced No Skills Demonstrated proficiency using Microsoft Office and G-Suite programs to create, format, and execute administrative tasks. Advanced No Skills Must have a driverrsquos license and dependable personal vehicle. Advanced Yes Skills Recent experience working in an academic institution, preferably K-12 education. Proficient No Skills Trouble shooting and problem resolution Demonstrated knowledge of information system hardware and software troubleshooting skills and problem resolution. Advanced No Skills Windows 8, 8. 1, 10 Proficient