Job Overview
The Vice President of Services (VPS) is a member of the executive management team that drives the strategic goals for the organization's service programs, having oversight over all service departments to ensure client satisfaction and program growth. The VPS has a deep knowledge of each service area, program operations, budgets, and business plans. The VPS is organized, self-directed, and proactive, demonstrating the ability to lead teams to success. The VPS plays a key role in team coordination, risk management, problem solving, and communication with stakeholders, building constructive working relationships to support positive program results. The ideal candidate for this position has proven experience utilizing time management, budget management, data analysis, and leadership across multiple teams.
Duties
1. Provide leadership and support to all service directors to implement the mission and vision of the organization as established in the Strategic Plan. Cultivate a culture of care that exemplifies Lighthouse values.
2. Provide oversight for Services at all Lighthouse locations to ensure ongoing programmatic excellence.
3. Collaborate with service directors to foster program growth in accordance with the Lighthouse mission and community need. Prioritize sustainability by optimizing revenue streams and exploring new opportunities to strengthen program support.
4. Supervise, monitor, and provide leadership to the service directors to manage all Service Department budgets in partnership with the accounting team.
5. Direct and supervise the collection and preparation of reports, statements, and communications, ensuring reliable outcome measurements, and timely reporting. Recommend timelines and resources needed to achieve program goals across service departments.
6. Demonstrate effective communications to build positive working relationships at all levels across the organization. Promote collaboration and teamwork among all Departments.
7. Recruit, develop, coach and retain high-performance team members, empowering them to elevate their level of responsibility and performance. Conduct performance evaluations, and support service directors in managing hiring, disciplinary actions, and terminations.
8. Collaborate with service directors to establish and monitor standard operating policies and procedures to strengthen and guide the provision of Lighthouse services.
9. Coordinate efforts to ensure that all Lighthouse locations maintain inclusive and accessible environments to support service delivery across all Departments.
10. Expand revenue generating activities to support the mission and vision of the organization. Cultivate existing relationships and develop new customer and community partnerships.
11. Provide leadership and supervision over all service-related training programs to elevate the Lighthouse brand by optimizing the quality and professionalism of Lighthouse training products and services.
12. Ensure excellent service provision and compliance with all services-related contracts and agreements.
13. Develop and maintain a positive working relationship with consumer groups and leadership organizations in the disability community.
14. Collaborate with the Development and Public Policy Departments to support efforts relating to all service programs.
15. Proactively engage as a representative of the Lighthouse on the local, state, and national levels in collaboration with other Lighthouse leaders to provide expertise regarding disability services. Develop and conduct professional presentations, as needed.
16. Support Public Policy in advocacy efforts on issues affecting people with disabilities.
17. Maintain confidentiality of information and materials to the highest standards and in compliance with regulations governing the Privacy Act, protected health information and protected identifying information.
18. Assist the COO as needed to accomplish organizational goals.
JOB QUALIFICATIONS:
1. Education: Bachelor's degree in health, business, social science, or a closely related field preferred. The equivalent of at least 6 years of education and work experience combined, preferably managing large-scale projects and teams.
2. Special Knowledge or Skills: Skilled leader with proven record for managing people and programs. Knowledge and execution of successful program development. Application of various training techniques for in-person and virtual learning. Excellent organizational and time management skills. Self-driven, able to work independently and with diverse teams. Skilled in budget/resource management. Ability to apply analytical and critical thinking skills. Knowledge of best practices for program management and reporting. Superior written and oral communication skills. Ability to create and execute highly polished and professional presentations. Strong collaborator who builds positive working relationships to strengthen program implementation and drive results. Skilled in conflict resolution and team building. Proficient with MS Word, Excel, and general knowledge of Windows based software.
3. Experience: At least 5 years' director-level experience managing service programs to include: budget management, contract management, reporting, team coordination, and conflict resolution. Experience managing diverse revenue streams preferred. Experience with federal grant management preferred.
4. Supervisory Responsibilities: Directly supervise all service department heads, project directors, and specified contract staff.
5. Physical: Good physical health and high energy levels. Able to effectively perform the specified duties. Some regional travel is required.
6. Personality Traits: Personable, responsive, and patient. Proven leader who can inspire and motivate teams. Self-directed, mission focused, and outcome driven. Values integrity, transparency, and accountability. Punctual, detail-oriented, and organized. Maintains professional appearance and attitude appropriate to the position. Creative problem-solver and adaptive multi-tasker.
7. Working Conditions: Office and industrial settings. Public venues. Some travel is required between Lighthouse locations and across service regions.
8. Work Schedule: Full-time / salaried.
9. Background Check and Drug Testing Required: Employment is contingent upon satisfactory results.
This job description does not imply that these are the only duties to be performed. The employee in this position will perform such other tasks as may be required for the effective operation of the Division/Department upon request by his/her supervisor.
At Lighthouse Louisiana, we are committed to the principles of equal employment. We comply with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. We are dedicated to the fulfillment of this policy regarding all aspects of employment including, but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay (and other compensation), termination, and all other terms, conditions, and privileges of employment. In addition, we take affirmative actions to recruit, hire, promote and retain veterans.
Job Type: Full-time
Pay: $90,000.00 - $100,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- Conflict management: 2 years (Required)
- Budgeting: 5 years (Required)
- Data analysis skills: 4 years (Required)
Ability to Relocate:
- New Orleans, LA 70118: Relocate before starting work (Required)
Work Location: In person
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